Nehemia Kipkorir Bett

Managed and validated critical student data for the Kenya National Examinations Council, ensuring high accuracy and supporting national examination processing.

• Entered and validated student data into the Kenya National Examinations Council (KNEC) Information System with high accuracy, ensuring reliable records for examination processing.
• Collaborated effectively with a team to manage and update large datasets, contributing to the integrity and efficiency of the national examination system.
• Utilized IT skills to troubleshoot minor system issues, ensuring uninterrupted data entry operations during a critical period.

Provided critical network management, system troubleshooting, and security administration support for KRA systems, enhancing connectivity and operational stability.

• Assisted in the maintenance and monitoring of Local Area Network (LAN) and Wide Area Network (WAN) configurations, ensuring smooth and secure connectivity between KRA systems.
• Provided first-level technical support to diagnose and address network issues, resulting in minimal interruption to KRA operations.
• Implemented fundamental security procedures, including firewall administration and monitoring, to safeguard against cybersecurity threats.
• Helped manage server rooms and network hardware, ensuring proper integration and performance of network systems.
• Maintained meticulous records of network setups, incidents, and resolutions, contributing to updated IT infrastructure documentation.

Developed and led a tiered user support system and software upgrade campaigns, significantly improving system performance and reducing operational costs for over 500 users.

• Developed and led a tiered support system and user support campaign, achieving 90-95% first-call resolution and a 25-30% reduction in system downtime for over 500 users.
• Conducted weekly maintenance on 30 units, increasing equipment lifespan by 20% and decreasing replacement expenses by 15%.
• Improved operating efficiency by performing weekly maintenance on over 25 hardware items, resulting in a 30% improvement in equipment life and a 10% reduction in replacement costs.
• Led a software upgrade campaign for over 100 devices, decreasing issues by 25% and enhancing system security.
• Managed software update projects for 120+ devices, significantly improving security and network performance.

Configured network systems, provided technical support, and performed maintenance for over 150 users, significantly enhancing connectivity, uptime, and operational efficiency.

• Configured and installed over 20 network systems, significantly improving connectivity and operational efficiency for more than 150 users across various units.
• Delivered technical support to over 300 users, consistently resolving 90% of issues on the first contact, which reduced system downtime by 25%.
• Performed daily checks on over 40 ward computer systems, ensuring 98% system uptime and minimizing disruptions to essential services.
• Diagnosed and resolved an average of 30 network issues monthly, with accurate reporting of hardware damages leading to a 35% reduction in overall downtime and quicker repair responses.
• Conducted regular maintenance and repairs on over 25 hardware units each week, extending equipment life by 15% and reducing replacement costs by 10%.

Collected and updated critical agricultural data for over 500 farmers, significantly improving data accuracy and traceability for coffee production.

• Collected and updated data for over 500 coffee farmers on the COFFEEMIS system, ensuring data accuracy and improving traceability of coffee production by 25%.

Collected and verified data from over 1,000 households for the national census, contributing to accurate national datasets for planning and resource allocation.

• Collected and verified data from over 1,000 households, contributing to the accuracy of national datasets used for planning and resource allocation, with a 98% data accuracy rate.